Privacy Policy

Effective Date: February 20, 2026

TWT Clinic - Alcohol & Drug Addiction Treatment ("TWT Clinic," "we," "us," or "our") is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at tranquilwaterstreatment.com, contact our facility, or receive treatment at our Chicago, Illinois location.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information Collection

We may collect the following types of information:

Personal Information You Provide

Full name, date of birth, and contact information (phone number, email address, mailing address)
Insurance and billing information
Emergency contact details
Information submitted through contact forms, admissions inquiries, or appointment requests
Any other information you voluntarily provide when communicating with our staff

Health Information

Medical history, treatment records, and substance use history
Mental health and behavioral health assessments
Prescription and medication information
Lab results and clinical notes

Automatically Collected Information

IP address, browser type, operating system, and device information
Pages viewed, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Section 5 below)

2. Use of Information

We use the information we collect for the following purposes:

Treatment & Care: To provide, coordinate, and manage your addiction treatment, medical detox, residential care, outpatient programs, and dual diagnosis services
Communication: To respond to your inquiries, schedule appointments, and provide updates about your care or our services
Billing & Administration: To process insurance claims, verify coverage, and manage payments
Legal Compliance: To comply with applicable federal, state, and local laws and regulations, including healthcare regulations
Quality Improvement: To improve our treatment programs, website functionality, and patient experience
Safety & Security: To protect our patients, staff, and facility, and to detect or prevent fraud or unauthorized access

3. Information Sharing

TWT Clinic does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Treatment Providers: With healthcare professionals directly involved in your care, as permitted by law and with your consent
Insurance Companies: With your insurance provider for coverage verification and claims processing
Legal Requirements: When required by law, court order, subpoena, or government regulation
Business Operations: With trusted service providers who assist us with website hosting, data analytics, or administrative functions, under strict confidentiality agreements
Emergency Situations: When necessary to protect the health or safety of you or others, as permitted by law
With Your Consent: When you provide explicit written authorization for disclosure

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality, such as page navigation and form submissions
Analytics Cookies: Help us understand how visitors interact with our website so we can improve content and usability
Functional Cookies: Remember your preferences and settings to provide a personalized experience

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website. Most browsers allow you to:

View and delete existing cookies
Block all cookies or only third-party cookies
Set preferences for specific websites

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to legal and regulatory retention requirements
Restriction: Request that we limit the processing of your information in certain circumstances
Portability: Request a copy of your data in a structured, machine-readable format
Opt-Out: Opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within the timeframe required by applicable law.

6. HIPAA Notice — Protected Health Information

As a licensed addiction treatment center, TWT Clinic - Alcohol & Drug Addiction Treatment is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, as well as 42 CFR Part 2, which provides additional federal protections for substance use disorder treatment records.

Protected Health Information (PHI)

PHI includes any individually identifiable health information related to your past, present, or future physical or mental health condition, treatment, or payment for healthcare services. We are committed to protecting your PHI in accordance with all applicable laws.

Your Rights Under HIPAA

Right to Access: You have the right to inspect and obtain a copy of your medical records and other health information maintained by TWT Clinic
Right to Amend: You may request amendments to your health information if you believe it is inaccurate or incomplete
Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI made by TWT Clinic
Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations
Right to Confidential Communications: You may request that we communicate with you about your health information through specific means or at certain locations
Right to a Paper Copy: You have the right to obtain a paper copy of our Notice of Privacy Practices

42 CFR Part 2 Protections

Records related to your substance use disorder treatment at TWT Clinic receive additional federal protections under 42 CFR Part 2. These records cannot be disclosed without your written consent except in limited circumstances, such as medical emergencies, audit or evaluation activities, qualified research, or as required by court order. A general authorization for the release of medical or other information is not sufficient for this purpose.

7. Data Security

TWT Clinic implements appropriate administrative, technical, and physical safeguards to protect your personal information and PHI from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

Encryption of sensitive data during transmission and storage
Secure access controls and authentication protocols for electronic health records
Regular security assessments and staff training on privacy and data protection
Physical security measures at our facility at 5458 S Federal St, Chicago, IL 60609
Incident response procedures for addressing potential data breaches

While we strive to protect your information using commercially reasonable safeguards, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately at (464) 245-3443 or [email protected].

For minors between the ages of 13 and 17, parental or guardian consent is required before any treatment services are provided, in accordance with Illinois state law.

9. Changes to This Policy

TWT Clinic - Alcohol & Drug Addiction Treatment reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to how we handle your PHI, we will notify you through a prominent notice on our website or through direct communication, as required by law.

10. Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your rights under HIPAA and 42 CFR Part 2, please contact our Privacy Officer:

Phone: (464) 245-3443
Email: [email protected]
Mail: TWT Clinic - Alcohol & Drug Addiction Treatment, Attn: Privacy Officer, 5458 S Federal St, Chicago, IL 60609

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.